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 How
much will my room cost?
The rooms will start at approximately $165.00
per night plus tax based on double occupancy.
Remember that rates vary depending on the time
of year and availability for the dates you select.
The more flexibility you have, the better deals
your agent will be able to find for you.
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What
does "maximum retail value" mean?
Your airfares are subject to a maximum retail
value of $400.00 USD per ticket. If the actual
airfare exceeds the maximum retail value, you
will be required to pay the difference. You
are required to pay all taxes, fees and surcharges
on the full value of each airline ticket. Taxes
and fees can run in excess of $79.00 USD per
person.
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How
many people are entitled to travel on this vacation
offer?
The Acapulco Bonus Travel offer was designed
for two passengers to travel. If you have more
than two people planning to travel together,
just let us know. Assured Travel is a full-service
travel agency and we will be happy to provide
arrangements for your additional passengers.
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What
if I decide to stay longer than I originally
purchased; Will that be OK?
Changes are not allowed on these special fares.
Once ticketed, you must travel on the itinerary
that was confirmed for you.
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Do
I need a passport to travel to Mexico?
It is recommended that you have a passport whenever
you travel to a foreign country. U.S. Citizens
are permitted to travel to Mexico with a government
issued photo ID (such as a driver's license)
and a birth certificate. Non U.S. citizens should
check with their embassy for travel requirements
as they may vary greatly. For travel overseas
and to facilitate reentry into the U.S., a valid
U.S. passport is the best documentation available
and unquestionably proves your U.S. citizenship.
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I
don't have a birth certificate. Where do I get
one?
You should contact your birth-state office of
Vital Statistics/Records for assistance. http://www.edc.gov/nchs/howto/w2/w2welcom.asp
is a helpful website with contact information.
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Where
can I get a passport or travel visa?
You may want to visit the website www.state.gov.
This site provides information on how to obtain
either of these documents. If you do not have
access to the Internet, check with your local
United States Post Office for the location near
you that has a Passport Office.
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My
minor children are going too. Do they need a
passport?
All travelers will be required to provide a
passport or certified birth certificate.
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I
plan to take my Mother and two children. Do
I need anything else?
If minor children travel without both parents
or legal guardians, you must present a notarized
statement from the absent parent or guardian
to prove you have the non-traveling parent's
permission.
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I'm
not divorced, my spouse is deceased; what do
I do?
You will be required to provide a certified
copy of the death certificate.
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How
soon after we register will our travel plans
be confirmed?
Receipt of your request will be acknowledged
within 14 days and you will be confirmed as
soon as possible.
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How
soon after I am confirmed do I have to pay for
my trip?
Payment is usually due within 24 hours of confirmation
of your reservation. Your agent will go over
all the details once you are confirmed.
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What
type of currency is used in Mexico?
The currency in Mexico is the Mexican Peso.
Exchange rates fluctuate, so you may want to
check several places before exchanging currency.
American currency is widely accepted, but it
is suggested that you buy some pesos to make
shopping at the Mercado (market place) and tipping
easier.
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Do
they accept credit cards?
Most major credit cards are accepted and there
are ATMs in Mexico.
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What
language do they speak in Mexico?
While the native language is Spanish, English
is also widely understood, especially in the
airports and most resorts/hotels.
I
know the water is bad in Mexico. What should
I do?
Most hotels have purified water. However, bottled
water is recommended for drinking. Tap water
is not recommended.
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What
time is it in Acapulco?
Acapulco is on Central Standard Time.
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I
am making my reservations now to travel in about
six (6) months. Can I make a deposit and make
payments until the balance is paid off?
Unfortunately, we are not able to offer payment
plans. Our inventory is capacity controlled.
In order for us to maintain these exceptionally
low fares, we must pay for the seats when confirmed.
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I
paid for my vacation but my boss won't give
me the time off to travel. How do I get my money
back?
Regrettably, once confirmed, we are unable to
change the tickets or refund your money. Please
plan ahead before finalizing your purchase.
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After
I arrive in Mexico, how do I get to my hotel?
Our friendly staff will be happy to advise you
on available transportation options.
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What
if I want to rent a car? Do you take care of
that too?
This Bonus offer is only for free airfare with the
purchase of accommodations. However, your travel
agent will gladly assist you with a car rental
if you request it.
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Can
I pick the airline I want to fly?
Our preferred airline and hotel partners make
these discounts available to our valued clients.
If your preference is among them, we will be
glad to book it for you.
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What
airline will I be flying on?
We use many different airlines with regularly
scheduled service to Acapulco.
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I
have frequent flyer miles; will I be able to
upgrade?
Unfortunately, due to the special arrangements
frequent flyer miles may not be used to upgrade.
Your agent will be happy to book first class
and you can pay the difference in price.
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Can
you send me a list of the hotels to choose from?
Unfortunately, our suppliers change depending
on season. Your agent will seek the hotel or
resort that best meets your requests and budget.
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My
18-year-old is graduating from high school.
How can I purchase this package for him and
a classmate and make it a surprise?
All you need to do is fill out the Bonus Travel
offer with their names (exact spelling as on
their photo ID) and your contact information.
The agent will work with you through the entire
process to ensure you have surprise to deliver.
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I
don't want a paper ticket. Is that OK?
Sorry, the airline determines the policy for
these tickets. We cannot guarantee you will
be issued an electronic ticket, but we will,
whenever possible, honor your special requests.
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I
don't plan to go to Acapulco; can I get my money
back for this offer?
Passport offers are not redeemable for cash
or any other consideration. You may want to
give it to a friend or family member if you
are unable to utilize it. They make great rewards
to valuable employees too!
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What
happens if I don't get to travel before December
15, 2017?
Assured Travel works diligently to develop these
terrific travel discounts. If this offer becomes
unavailable, we will do everything we can to
offer a similar or better travel opportunity.
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What
are all of the numbers at the bottom of my travel
card?
These are registration numbers issued by the
states that require them.
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Where
is my Holiday Passports Platinum
number?
It is located on your passport registration
form and on each vacation offer.
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How
do I contact you?
Assured Travel
6405 El Camino Real
Carlsbad, CA, USA 92009-2802
Toll free: 1-888-993-3900
Fax: 1-760-431-3131
Email: cs@assuredtravelrewards.com
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I
sent my reservation request last month and I've already
received my confirmation letter. When do I send
my money?
The letter you received was an acknowledgment
letter to let you know we received your request.
You will not receive a confirmation letter until
your travel agent finalizes your reservation
and you have paid in full.
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What
is CSA Travel Protection Insurance?
This provides you with coverage in the event
you are unable to travel due to a covered emergency.
It is available at additional cost. Just let
your agent know if you would like additional
information or go to www.csatravelprotection.com.
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How
soon after I am confirmed do I have to pay for
my vacation?
Because of the great demand for these free airline
tickets to Acapulco, payment is usually due
within 24 hours of your confirmation. Your agent
will advise you once you are confirmed. This
special rate is only guaranteed once paid in
full.
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Can
I give this to a friend or family member?
Absolutely! As long as they meet the requirements
described in the Details of Participation. You
can go on-line and assign the Bonus Travel offer
to either a friend or a family member. We do ask that you provide
them with a copy of the Travel offer and Details
of Participation to ensure they understand their
trip and how to use it.
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What's
the weather like in Acapulco?
Acapulco is hot and sunny all year round. Temperatures
fluctuate between 80o F to 92o F. July and August
are the hottest months. The rainy season is
typically from June to October, but the showers
tend to occur at night and are brief.
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What
kind of clothes should I pack?
Shorts, bathing suits, T-shirts, sandals, etc. are
fine during the day. In the evening dressy casual
is more appropriate. Some nightspots may have
a dress code that excludes jeans, shorts, T-shirts
and athletic shoes. Check with your hotel desk
for advice before you go out.
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If
I plan on taking my children with me, will there
be a charge for them to stay in the room with
me?
Most properties will allow your children to
stay in the same room, as long as they use the
existing bedding, and are under the age of 18.
However there are exceptions to every rule,
and it will be based on the various properties
rules.
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If
I register after the 60 days, will I still be
able to travel?
We must travel the people that have complied
with the registration deadlines first, but we
will always try to fulfill your travel requests.
Just remember that everything is based on space
availability, so it is a good idea to register
early. Remember! Registering your Holiday Passports Platinum
does not obligate you to travel.
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Can
I fly out of my local airport?
This Bonus Travel Card was designed for departures
from major gateways. The retail value of the
Bonus Travel offer is $400.00 per person. If
you were to fly out of a smaller airport the
airfare would more than likely exceed this amount
and you would be responsible for the difference.
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Can
I stay longer than the 7 nights?
Yes. Just let your agent know that you wish
to purchase extra nights and they will be more
than happy to assist you with your request.
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I
only have 5 days of vacation. Can I still use
this Bonus Travel offer?
Yes. Although you would still have to purchase
the required number of nights accommodations
to receive two free airline tickets.
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