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 What
will my room cost?
The rooms will start at approximately $165.00
per night plus tax based on double occupancy.
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I
have two younger children and want to bring
them with me. Can they stay in the room with
us?
Generally children can stay for free as long as they are
under the age of 18 and use the existing bedding
in the room. However, it will depend on the
property and their rules.
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I
love the ocean and want to stay by the beach.
Do you have any properties close to the beach?
We do work with some properties close to the
beach. Just remember that everything is based
on space availability. We will always try to
accommodate your request.
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What
airlines do we fly on?
We use many different airlines with regularly
scheduled service to San Diego.
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Can
I request a certain airline?
Our preferred airline and hotel partners make
these exciting travel discounts available to
Assured Travel clients. If your preference is
among them, we will be happy to book it for
you. Just remember that the Bonus Travel offer
has a maximum retail value of $400.00 per person.
This means that if your ticket costs more than
that you will be responsible for the difference.
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Can
I collect Frequent Flyer Miles if I am traveling
on an airline I normally use?
In some cases yes, however, that will be determined
at the time you make your reservation.
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Can
you help with a rental car while we are in San
Diego?
Yes! One of our knowledgeable agents would be
more than happy to assist you with a rental.
Why not ask them to arrange a convertible and
a few nights in Los Angeles. We have very affordable
rates for cars and extra hotel nights.
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I
want to pay for this trip as a gift and I want
it to be surprise. How do I do this?
Just fill out your Bonus Travel offer with the
traveler's names and your address and phone
number. This way the agent assigned to you will
contact you instead of the passengers. It is
always a good idea to send a note along with
your Bonus Travel offer explaining what you intend
to do.
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I
like to golf. Do you offer any golf packages
or do you have any properties close to golf
courses?
We do have some properties that have or are
close to golf courses. Ask your agent when you
make your reservation.
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What
is the best time of year to visit San Diego?
One of the great things about San Diego is that
there really is no bad time of year. San Diego
is blessed with great weather year-round. That's
why it is often referred to as "the best
city to live."
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I
have family in San Diego and want to extend
my stay and spend a few days with them. Can
I do this without having to purchase extra nights
from you?
Yes. Just let your agent know the date you wish
to return home and we will schedule your return
flight for that date. If there is no increase
in the cost of your airline ticket to accommodate
the request the savings will be passed on to
you.
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I
saw a special on the Internet for "XYZ"
hotel and the rate was really good. Can I stay
at the "XYZ" hotel?
In order to receive the free airfare you are
required to stay at one of our participating
properties. This offer can not be combined with
other discounts or promotions.
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If
I rent a car while I am staying in San Diego
can I take it into Mexico for the day?
Many car rental companies restrict travel to
Mexico. It is a good idea to discuss your intentions
to travel there by car to your agent to ensure
a rental company without restriction is selected
for you.
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You
mention the San Diego Zoo and Sea World on the
Bonus Travel offer. What else is there to do
in San Diego?
The nicest thing about San Diego is that you
are a short drive to a wide variety of different
attractions. Along with local attractions like
the Zoo, Wild Animal Park and Sea World; there
is Legoland Disneyland, California Adventure,
and Knotts Berry Farm. You can go deep-sea fishing
or just lie on the beach. What ever you do,
you will be doing it in one of the most beautiful
cities in America.
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How
soon after we register will our travel plans
be confirmed?
Receipt of your request will be acknowledged
within 14 days and you will be confirmed as
soon as possible.
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How
soon after I am confirmed do I have to pay for
my trip?
Payment is usually due within 24 hours of confirmation
of your reservation. Your agent will go over
all the details once you are confirmed.
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What
is the time in San Diego?
San Diego, as well as the entire state of California,
is in the Pacific Time Zone. The state observes
daylight savings time during the summer months.
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I
am making my reservations now to travel in about
six (6) months. Can I make a deposit and make
payments until the balance is paid off?
Unfortunately, we are not able to offer payment
plans. Our inventory is capacity controlled.
In order for us to maintain the discount offers,
we must pay for the seats when they are confirmed.
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I
paid for my vacation but my boss won't give
me the time off to travel. How do I get my money
back?
Regrettably, once confirmed we are unable to
change the tickets or refund your money. Please
plan ahead before finalizing your purchase.
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After
I arrive in San Diego, how do I get to my hotel?
Our friendly staff will be happy to advise you
on available transportation options, including
rental cars.
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Can
you send me a list of the hotels to choose from?
Our suppliers change depending on the season
and availability. Your agent will seek the hotel
or resort that best meets your requirements
and budget.
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I
don't like paper tickets. Will you give me electronic
tickets?
The airlines determine the policy for these
tickets. While we cannot guarantee you will
be issued electronic tickets, we will do our
best to honor your special request.
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I've
been to San Diego lots of times so I won't be
using this offer. Will I be eligible for a refund?
Holiday Passports Platinum offers are not redeemable for cash
or any other consideration. You may want to
give it to a friend or family member if you
do not plan to use it. They make great rewards
to valuable employees too.
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What
if I don't take my vacation before December
15, 2017?
Assured Travel works diligently to develop these
terrific travel discounts. If this offer becomes
unavailable, we will do everything we can to
offer a similar or better travel opportunity.
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What
are all of the numbers at the bottom of my travel
card?
These are registration numbers issued by the
states that require them.
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Where
is my Holiday Passports Platinum number?
It is located on the back of your Holiday Passports Platinum card.
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How
do I contact you?
Assured Travel
6405 El Camino Real
Carlsbad, CA, USA 92009-2802
Toll free: 1-888-993-3900
Fax: 1-760-431-3131
Email: cs@assuredtravelrewards.com
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I
sent my reservation request last month and I've already
received my confirmation letter. When do I send
my money?
The letter you received was an acknowledgment
letter to let you know we received your request.
You will not receive a confirmation letter until
your travel agent finalizes your reservation
and you have paid in full.
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What
is CSA Travel Protection Insurance?
This provides you with coverage in the event
you are unable to travel due to a covered emergency.
It is available at additional cost. Just let
your agent know if you would like additional
information or go to www.csatravelprotection.com.
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How
soon after I am confirmed do I have to pay for
my vacation?
Because of the great demand for these free airline
tickets to San Diego, payment is usually due
within 24 hours of your confirmation. Your agent
will advise you once you are confirmed. This
special rate is only guaranteed once paid in
full.
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Can
I give this to a friend or family member?
Absolutely! As long as they meet the requirements
described in the Details of Participation. You
can go on-line and assign the Bonus Travel offer
to either a friend or a family member. We do ask that you provide
them with a copy of the Travel offer and Details
of Participation to ensure they understand their
trip and how to use it.
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If
I register after the 60 days, will I still be
able to travel?
We must travel the people that have complied
with the registration deadlines first, but we
will always try to fulfill your travel requests.
Just remember that everything is based on space
availability, so it is a good idea to register
early. Remember! Registering your Holiday Passports Platinum card
does not obligate you to travel.
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Can
I fly out of my local airport?
This Bonus Travel offer was designed for departures
from major gateways. The retail value of the
Bonus Travel offer is $400.00 per person. If
you fly from a smaller airport the fare would
probably exceed this maximum. If you choose
to depart from other than a major gateway, you
will be responsible for the increase in the
airfare.
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What
if I want to spend some of my vacation in San
Diego and a few days in Los Angeles? Will that
be OK?
In some cases we may be able to accommodate
your request. We will always try. Be sure to
mention all of your requests during your conversation
with an agent.
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